Paddery Privacy Policy

Effective Date: 1/1/25
Company Name: Paddery, LLC
Contact: hey@paddery.com

Paddery (“Paddery,” “we,” “our,” or “us”) is committed to respecting and protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us via SMS or other channels, or use any services that involve scheduling, matching, or coordinating with home service providers. By accessing our services, you consent to the practices described in this Policy.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

a. Personal Identifiable Information (PII)

Information that can be used to identify you as an individual, business, or other, such as:

  • Full name

  • Email address

  • Phone number

  • Residential address

  • Job-related preferences and details

b. Service and Transactional Information

Details you provide about your home, service needs, urgency level, contractor interactions, communication preferences, and service feedback.

c. Contractor-Specific Information

For service professionals, we may collect business name, EIN or Tax ID, license and insurance documentation, payment method, banking details for invoicing and remittance, and service regions or ZIP codes covered.

d. Device and Usage Information

When you interact with our website, web forms, Telephony platform, we automatically collect certain technical information including:

  • IP address

  • Browser type

  • Device identifiers

  • Session information

  • Interaction data (pages visited, links clicked, time spent on site)

e. Third-Party Data Sources

We may supplement information we collect directly from you with data obtained through third-party platforms or tools such as Google, Stripe, Typeform, Zapier, and Copper CRM—only when necessary to fulfill or enhance our service obligations.

2. How We Use Your Information

The information we collect serves multiple essential functions in delivering and improving our services. These include, but are not limited to:

  • Facilitating the intake, scheduling, assignment, and fulfillment of home maintenance and one-off service requests

  • Enabling secure and efficient communication between homeowners and independent service professionals

  • Managing customer and contractor records, invoicing processes, payment verifications, and job tracking

  • Providing customer support, feedback solicitation, and dispute resolution mechanisms

  • Sending system-generated SMS or email messages regarding appointment confirmations, reminders, rescheduling prompts, and status updates

  • Monitoring service usage trends and analytics to inform operational improvements, capacity planning, and resource allocation

  • Enforcing our Terms of Use, protecting against fraud, complying with legal obligations, and ensuring the integrity of our platform

We do not use your personal information for profiling, advertising, or any unrelated data monetization purposes.

3. Information Sharing and Disclosure

Paddery shares information only to the extent necessary to operate our service effectively, and only with trusted third parties under strict confidentiality obligations. This includes:

a. Contractor Disclosure

When a homeowner submits a service request, we share only essential and anonymized information (e.g., job type, ZIP code) with up to three vetted service professionals for pre-qualification. Homeowner contact details are disclosed only after a contractor agrees to provide help to the homeowner, pays for our facilitation and oversight, and is formally assigned.

b. Service Providers and Technology Partners

We may share your information with vendors and service providers that help us operate our business, such as:

  • CRM platforms (e.g., Copper, Hubspot, or other)

  • Communication services (e.g., OpenPhone, Gmail, or others)

  • Workflow and automation platforms (e.g., n8n, Zapier, or others)

  • Scheduling and calendar tools (e.g., Google Calendar, etc.)

  • Payment processors (e.g., Stripe, Paypal, and others)

These entities are only permitted to access or use your information to support the delivery of Paddery’s core services.

c. Corporate Affiliates

We may disclose personal information to affiliated companies or subsidiaries, provided they abide by the same obligations outlined in this policy.

d. Legal and Regulatory Compliance

We may disclose information where required to comply with applicable laws, regulations, legal processes, or government requests, or to protect the rights, property, or safety of Paddery, our users, or others.

e. Business Transfers

In the event of a merger, acquisition, bankruptcy, dissolution, or other business restructuring, your information may be transferred to the acquiring or successor entity.

We will never sell or rent your personal data to third parties for advertising or marketing purposes.

4. Your Privacy Choices and Rights

You have control over your personal information and may exercise the following rights at any time:

  • Access and Portability: Request a copy of the personal information we maintain about you.

  • Correction: Update or correct inaccuracies in your profile or account.

  • Deletion: Request deletion of your data, subject to limitations imposed by legal or operational retention requirements.

  • Communication Preferences: Opt-out of marketing communications or SMS reminders by replying “STOP” or contacting support.

  • Complaint or Review: Submit concerns or request a review of how your data is being used.

To exercise any of the rights above, please contact us at support@paddery.com.

5. Data Retention and Security

We retain personal data for as long as is reasonably necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or regulatory authority. We implement robust administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. While no security system is impenetrable, we continuously monitor our systems and update our protocols to reduce risk.

6. SMS Privacy Policy (Expanded)

In accordance with telecommunications regulations and Paddery's messaging guidelines:

  • We do not share your opt-in data or consent with third parties for any purpose unrelated to delivering your requested services.

  • Your information may be shared with vendors who help us deliver SMS communications (e.g., OpenPhone), but not for independent marketing or data sales.

  • Your opt-in status, consent records, and SMS originator details will never be sold or transferred to third parties.

  • You can opt out at any time by replying STOP, or request more information by replying HELP.

  • Standard message and data rates may apply depending on your mobile carrier.

7. Children's Privacy

Paddery’s services are intended exclusively for users 18 years of age and older. We do not knowingly collect or solicit information from minors. If we become aware that we have collected personal data from a child under 18, we will delete it promptly.

8. Changes to This Privacy Policy

We reserve the right to revise this Privacy Policy at any time. When we do, we will update the “Effective Date” above and notify users of material changes through email or prominent notice on our website.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your data, you may contact:

Paddery, LLC
📧 Email: hey@paddery.com
🌐 Website: www.paddery.com